Omenka Online’s 7-Day Return Policy
Omenka Online is committed to ensuring our art collectors are 100% satisfied. Once you have received
an original artwork or open edition print, you have seven (7) days to decide whether or not you want to
keep the work or return it for a refund. You may return any eligible artwork (i.e. artwork that is not one
of the final sale items, listed below), provided that it is returned in its original condition and packaging.
The 7-Day money-back guarantee is not applicable to the following final sale items:
●Framed/Matted Open Edition Prints
●Limited Edition Works
●Special Collection Works
For detailed information on how to return either an original work or a print as well as the specific return
policies for each, please read below.
Original Artwork Return Policy
From the time you receive your original artwork from our couriers, you have seven (7) days to decide
whether to keep the work or return it in its original condition for a refund.
We also require all returned artwork to be shipped out by the buyer within three (3) days after
confirming with us that the work will be returned.
If you do not notify us of your intent to return the work within 7 days of receipt or you do not ship the
work within 3 days of notifying us, you will not be eligible for a refund. Some exceptions will apply.
Please contact us for an assessment of your specific situation.
Returning an Original, Undamaged Work
Step 1 – Within seven (7) days of your merchandise delivery date, please call +23480-908-46991
between the hours of 9:00 AM – 6:00 PM Monday through Saturday or email
support@omenkaonline.com to give us your order information and the reason you want to return the
work.
Step 2 – Repackage the artwork using the original packaging materials. If you’ve already disposed of the
original packaging, you’ll be responsible for purchasing packaging materials to send the artwork back
safely. Please refer to our Packaging Guidelines for instructions on how to safely package artwork for
shipment.
Step 3 – Email support@omenkaonline.com to complete the return process.
Once the piece arrives safely, Omenka Online will process your return and the payment will be refunded
to your original source of payment in the same currency, using the same exchange rate as your original
order (minus shipping costs and international customs fees, if any) within 7-10 business days of your
merchandise return.
Additional shipping fees may apply for international returns.
What to Do If the Artwork Arrives Damaged
Step 1 – Within seven (7) days of your merchandise delivery date, please call +23480-908-46991
between the hours of 9:00 AM – 6:00 PM Monday through Saturday or email
support@omenkaonline.com, to give us your order information.
Step 2 – Save original packaging
Step 3 – Take photos of damaged artwork and packaging. Please email these photos to
support@omenkaonlinecom.
Step 4 – An Omenka Online support representative will contact you to discuss next steps.
Returning an Open Edition Print
Before reading the instructions provided below on how to return an open edition print, please carefully
read our Open Edition Print Return Policy.
Open Edition Print Return Policy
From the time you receive your open edition print, you have seven (7) days to return your order for a
refund, provided that it isn’t a final sale item (see below these step-by-step instructions for a list of final
sale items).
NOTE: Only open edition prints are eligible for our 7-Day return policy. Limited edition prints are
considered final sale items.
Step1 – Please call +23480-908-46991 between the hours of (9:00 AM – 6:00 PM Monday through
Saturday) or email support@omenkaonline.com within seven (7) days of your merchandise delivery
date.
Step 2 – On the return portion of the packing slip, indicate your reasons for returning from the options
provided.
Step 3 – Repackage the print, making sure to include:
●Your order number and contact information
●The return portion of your original packing slip
Address the package to:
Revilo Company Ltd
24, Ikoyi Crescent
Ikoyi, Lagos
Attn: Omenka Online Return
Step 4 – Ship your return package using a traceable shipping method and email the shipping details
(including tracking number) to support@omenkaonline.com.
Omenka Online is not responsible for undelivered returns. Omenka Online will process your return and
your payment will be refunded to your original source of payment in the same currency, using the same
exchange rate as your original order (minus shipping costs and international customs fees, if any) within
7-10 business days of returning your merchandise return.
Final Sale Items
Our 7-Day money-back guarantee is not applicable to the following final sale items:
●Framed/Matted Open Edition Prints
●Limited Edition Works
●Special Collection Works
What to Do If the Print Arrives Damaged
Step 1 – Please call +23480-908-46991 between the hours of (9:00 AM – 6:00 PM Monday through
Saturday) or email support@omenkaonline.com within seven (7) days of your merchandise delivery
date.
Step 2 – Take photos of the damaged print and the packaging and email the photographs to
support@omenkaonline.com.
Step 3 – After reviewing the photographs, Omenka Online will ship a replacement print for your
damaged purchase.